Delivery & Returns
Last updated: 27 September 2026
Where we deliver
We currently deliver to addresses in the United Kingdom only.
Delivery options
- Standard UK delivery: £4.95, usually 2–4 working days. Free on orders of £75 or more.
- Express UK delivery: £9.95, usually 1–2 working days.
You choose your delivery option at checkout. Orders are packed by hand and dispatched within 1–2 working days. We'll email you when your order is on its way.
Every piece is carefully wrapped to protect it in transit. If anything arrives damaged, please email us a photo within 48 hours at support@loharlegacy.uk and we'll send a replacement or give you a full refund.
Changed your mind? 14-day returns
Under the UK Consumer Contracts Regulations you can cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the item back.
- Email support@loharlegacy.uk with your order number to tell us you'd like to return an item. We'll reply with return instructions.
- Pack the item securely (ideally in its original packaging) and send it to the address we give you. Please don't send returns without contacting us first.
- We'll refund the item price and your original standard delivery charge within 14 days of receiving the return. If you chose express delivery, we refund the standard delivery amount.
Unless the item is faulty or damaged, you pay the cost of returning it. Items must be returned unused and in their original condition.
Faulty or damaged items
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, we will cover return postage and offer a repair, replacement or refund.
Handmade pieces
Each piece is shaped and glazed by hand, so small variations in colour, texture and size are part of its character and aren't considered faults.